Shipping Policy
Last updated: 2 September 2026
Thank you for shopping with Doc-Box. Please read our Shipping Policy below for information regarding the processing, dispatch and delivery of your order.
1. Order Processing
Orders are generally processed after successful payment has been received. Orders placed over weekends or public holidays will generally be processed on the next business day. During sales, promotional periods, launches or peak seasons, processing times may be longer than usual.
2. Delivery Areas
We currently deliver to South Africa, nationwide. We do not currently offer international shipping.
3. Shipping Costs
Shipping costs are calculated at checkout according to your delivery address. Any applicable delivery fee will be displayed before payment is completed. We offer free delivery on orders over R950, where applicable.
4. Estimated Delivery Times
We will generally deliver your order within 12–14 working days of payment being received. Outlying areas may take a day or two longer.
These timeframes are estimates and may be affected by courier delays, public holidays, adverse weather, high-volume periods or circumstances outside our reasonable control.
5. Order Tracking
Once your order has been dispatched, you will receive updates via email and WhatsApp, where tracking is available. Please allow sufficient time for the courier’s tracking system to update after dispatch.
6. Delivery Address
Customers are responsible for providing a complete and accurate delivery address when placing an order. Please ensure that your:
- Street address is correct;
- Suburb and postal code are correct;
- Contact number is active; and
- Delivery instructions are included where necessary.
If you notice an error in your delivery information, please contact us as soon as possible at admin@doc-box.co.za. Once an order has been dispatched, we cannot guarantee that the delivery address can be changed.
7. Failed Deliveries
If a courier is unable to complete delivery because incorrect information was provided or nobody is available to receive the parcel, additional delivery charges may apply for another delivery attempt.
8. Delayed or Missing Parcels
If your parcel has not arrived within the expected delivery timeframe, please contact us at admin@doc-box.co.za with your order number. We will assist you in following up with the relevant courier service.
9. Damaged Parcels
If your order arrives damaged, please contact us within 48 hours of delivery. Please provide:
- Your order number;
- A description of the damage;
- Photographs of the damaged product; and
- Photographs of the packaging where possible.
We will assess the matter and advise you of the appropriate next steps in accordance with our Returns, Refunds & Exchanges Policy and applicable consumer law.
10. Contact
For shipping or delivery queries, please contact:
- Email: admin@doc-box.co.za
- Telephone / WhatsApp: 082 305 0339